frequently asked questions

Find the answers to common questions our customer's have below.

If you still cannot find the answer that you are looking for, please contact us.

We are here to assist you!

In our house, pasta, abundant and comforting, was a way of life. I (Sarah Donofrio), designer and founder, learned the basics of cooking through watching my father cook - always save the pasta water, capiche? 

The table should be as expressive as your wardrobe, and an important aspect of personal style. The balance between cooking in comfort and keeping class and kitsch in the kitchen meet with our statement sweats, silk prints and whimsical place settings.

Always inspired by the Italian American experience, and the constant curiosity to “live like the Europeans do”, Pasta Water is a reminder that gathering to eat should be special in presentation and simple in planning. 

You can purchase a gift card online to share via email with the recipient. Visit our gift card page here.

Follow the prompts to select the card value, enter recipient details, and complete your purchase. If you encounter any issues or have questions, feel free to contact our customer support for assistance.

To sign up to receive table setting inspiration and exclusive promotions, simply visit ....

We would love to work with you on a custom order! Depending on your needs, we might be able to make something work. Contact us directly with your ideas!

Kindly observe that each product page contains comprehensive care instructions tailored to each item.

We have a comprehensive care guide available as well.

Simply lay a clean press cloth over the napkin or placemat, iron on the appropriate setting, and enjoy wrinkle-free results without damaging the fabric.

For more information please visit our care guide.

Shipping & Delivery

We offer two shipping options to provide flexibility to our customers when placing their order. Orders over $99 qualify for free, ground shipping within the contiguous US states.

Please visit our Shipping & Delivery page for a list of all shipping options and costs.

Please visit our Shipping & Delivery page for more information.

We ship to the contiguous United States only. We do not offer International Shipping at this time.

Please visit our Shipping & Delivery page for more information.

We provide an expedited shipping options with a processing time of 1-2 business days, along with delivery within 2-3 business days, for an additional fee of $20.00.

Please visit our Shipping & Delivery page for more information.

Unfortunately, we are unable to ship to P.O. Boxes.

We ship using multiple carriers. For more information, please visit our Shipping & Delivery page.

Orders

We would LOVE to participate in your event! 

Sarah worked in bridal and knows about all the detail and care that goes into events- and the place settings are one of the focal points. That being said, Sarah is familiar with the timelines, and with enough time and preparation, Pasta Water can definitely be  a part of your event.

If you discover that your tracking number says your package has arrived, but you are unable to locate your package, please contact us.

For more information please visit our Shipping & Delivery page.

If your order has not yet shipped, our team will make every effort to accommodate any updates you request. However, once your order has been shipped, we are unable to make any changes.

For more information please visit our Shipping & Delivery page.

If your order has not yet shipped, you have the option to cancel it. However, once your order has been shipped, you will need to initiate a return.

For more information please visit our Shipping & Delivery page.

We offer returns within 14 days of receiving your order.

For more information, please visit our Returns Page.

We offer exchanges within 14 days of receiving your order.

For more information, please visit our Returns Page.

If you have received the incorrect item, please contact us for further assistance.

If you receive a damaged or broken item, please contact us as soon as you receive your order.